Your Privacy Is Our Responsibility
Here you will find our clear and complete policy on how your personal information is collected, used, and protected on the og365 platform.
Introduction & Overview
og365 (referred to hereinafter as "we", "our", or "platform") is a platform providing online entertainment and betting services in Bangladesh. By visiting our website og365.lat or using our services, you agree to the terms described in this privacy policy.
We believe that the protection of personal information is a fundamental right. We are committed to protecting the privacy of og365 platform users. This policy will inform you about what types of information we collect, how it is used, with whom it may be shared, and how you can maintain control over your information.
This privacy policy applies to all og365 services, web pages, mobile websites, and related digital content. You are requested to read this policy carefully.
We only collect information necessary to provide our services. Your information is protected with SSL encryption. We never sell your information. You can request to review or delete your information at any time.
What Information We Collect
When creating an account and using services on the og365 platform, we may collect the following types of information:
1.1 Information You Provide Directly
When you register, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification — only users aged 21+ may access our services)
- Mobile phone number and email address
- Payment-related information — bKash, Nagad, or Rocket account numbers (for transaction processing only)
- Messages or attachments you provide when contacting the support team
1.2 Automatically Collected Information
Some information is collected automatically while you browse our platform:
- IP address and device type (mobile, desktop)
- Browser type and version
- Date, time, and duration of page visits (Bangladesh Standard Time, UTC+6)
- Click patterns and user navigation paths
- Cookie and local storage data (see details below)
1.3 Identity Verification Information
To comply with applicable regulations and prevent fraudulent activity, we may occasionally collect additional information for identity verification — such as national ID details. This information is stored with the highest level of security.
Purpose of Using Information
og365 uses collected information solely for the following purposes:
2.1 Service Delivery and Operations
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Providing bonuses, promotions, and VIP benefits
- Storing gaming history and account balances
2.2 Customer Support and Communication
- Providing 24/7 support via live chat and email
- Resolving technical issues
- Sending important account-related notifications
2.3 Security and Fraud Prevention
- Preventing unauthorized access and cyber attacks
- Detecting suspicious transactions
- Taking action against the creation of multiple accounts
- Monitoring usage patterns to ensure responsible gaming
2.4 Platform Improvement
- Improving website performance and user experience
- Using analytical data to develop new services and features
- Sending relevant notifications and offers (with your consent only)
Cookies & Tracking Technologies
The og365 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform function more effectively.
3.1 Types of Cookies
These cookies are essential for the platform's core functionality — such as maintaining login sessions and managing security tokens. Many services will not work without them.
These cookies help us understand how users are using our site. We use this information to improve the quality of our services. Collected data is processed in anonymous form.
These cookies remember your language preferences and other personalised settings so you do not have to reconfigure them each time you visit.
3.2 Cookie Controls
You can choose to accept or block cookies from your browser settings. However, please note that disabling certain essential cookies may affect the platform's functionality.
Information Sharing and Disclosure
og365 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, technical infrastructure, and customer service management. These partners may only use information for the purposes we specify and are required to maintain standards consistent with our privacy policy.
4.2 Payment Service Providers
Necessary transaction information is exchanged with bKash, Nagad, and Rocket to complete deposit and withdrawal processes. These organisations are governed by their own privacy policies.
4.3 Legal Obligations
If providing information is required by law or by a valid directive from a competent authority, og365 will comply with that directive. In such cases, we will make every effort to notify you in advance, where legally permitted.
4.4 Business Transfers
If there is a change in og365's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such cases, we will notify users in advance.
Data Security Measures
og365 follows the highest industry security standards to protect your information. Our technical and administrative security measures are described below:
5.1 Technical Security
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
- Data Encryption: Sensitive stored information such as passwords and payment details is kept in encrypted form
- Firewall & Intrusion Detection: Active security layers are in place to prevent unauthorized access
- Regular Security Audits: Regular system audits are conducted to identify potential vulnerabilities
5.2 Access Controls
- Only authorised personnel can access information on a need-to-know basis
- Staff receive regular privacy and security training
- All internal access is logged and monitored
5.3 Response to Security Breaches
If a data security breach occurs for any reason and it affects your personal information, we will notify you as quickly as possible and take the necessary corrective measures.
No method on the internet is completely impenetrable. We make every effort, but you also have a responsibility — keep your password private, log out after using an unfamiliar device, and report any suspicious activity to support immediately.
Data Retention Period
og365 retains your information only for as long as it is needed to fulfil the relevant purpose or to comply with legal obligations.
6.1 Information for Active Accounts
Your account information, transaction history, and communication records are retained for as long as your account remains active. This information is necessary for your convenience and for resolving disputes.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a limited period for legal and regulatory reasons. After this period has elapsed, the information is securely deleted or anonymised.
6.3 Backups and Logs
Information stored in system backups and security logs is automatically deleted after a specified period based on technical requirements.
Your Rights and Controls
As a user of the og365 platform, you have important rights over your own information. Your rights are described in detail below:
7.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.
7.2 Right to Correct Information
If you believe that the information we hold about you is incorrect or incomplete, you can request a correction. We will apply this correction as quickly as possible.
7.3 Right to Delete Information
In certain circumstances, you can request the deletion of your personal information. Please note, however, that some information may need to be retained for a specified period due to legal obligations and legitimate interests.
7.4 Right to Object to Processing
You can object at any time to the use of your information for marketing communications or other optional purposes. Following your objection, we will stop using your information for that purpose.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We provide assistance in both Bengali and English.
Protection of Minors
og365 strictly follows a 21+ age policy. Our services are for those aged 21 and above only. We do not knowingly collect any information from minors.
If we are informed that we hold information about a person under the age of 21, we will delete it immediately and close the associated account. Parents or guardians who have concerns may contact support.
Policy Changes and Updates
og365 may update this privacy policy from time to time. The policy may be revised if there are changes to our services, legal requirements, or business operations.
9.1 Notice of Changes
For significant changes, we will publish a notice on the website and send a message to your registered email address. Continued use of the platform after changes take effect will be considered acceptance of the new policy.
9.2 Previous Versions
The date of each update will be noted at the top of the page as "Last Updated". Contact support if you wish to view a previous version.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us. We are always ready to assist.
Send us an email for privacy-related requests, data deletion applications, and other matters.
24/7 Live Support
Chat with us in Bengali or English on live chat for a quick resolution.
We will try to respond as quickly as possible after receiving your request. More complex issues may take a little longer to resolve, but we will keep you updated throughout the process.
Read our policies for more information
Read our other policies to get complete information about the og365 platform.